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This End User License Agreement ("Agreement") is a legal agreement between you, the user ("User" or "You"), and RFP360.ai LLC ("Company," "We," "Our"), the provider of the RFP360.ai platform and related services ("Services").

By registering for or accessing RFP360.ai, you agree to the terms and conditions outlined in this Agreement. If you do not agree to these terms, do not use the Services. Use of the Services constitutes your acceptance of this Agreement.

1. Grant of License

1.1 License Grant: The Company grants you a limited, non-exclusive, non-transferable license to use the Services solely for your internal business purposes, and in compliance with this Agreement. This license is contingent upon your adherence to all terms herein.

1.2 License Restrictions: You shall not (i) sell, lease, sublicense, or distribute the Services; (ii) reverse engineer, decompile, or disassemble any part of the Services; (iii) use the Services for any illegal, fraudulent, or unauthorized purposes; (iv) violate the intellectual property rights of the Company.

2. User Responsibilities

2.1 Account Creation: You agree to provide accurate, up-to-date information during account registration and are responsible for maintaining the confidentiality of your account credentials. You are solely responsible for all activity that occurs under your account, regardless of whether it is authorized by you.

2.2 Compliance: You agree to use the Services in compliance with all applicable laws and regulations, including data privacy laws (such as GDPR, CCPA) and procurement laws that may apply based on your industry or location.

2.3 Prohibited Use: You shall not upload, transmit, or distribute content that is malicious, infringes intellectual property, or violates the privacy rights of third parties. The Company reserves the right to suspend or terminate access for any violation.

3. Data Privacy & Security

3.1 Data Collection & Use: The Company collects and processes personal and business-related data in accordance with its Privacy Policy. The data may be used to improve the Services, conduct internal analyses, and ensure compliance with legal obligations. By using the Services, you consent to the Company’s collection and processing of data as outlined in the Privacy Policy.

3.2 GDPR & CCPA Compliance: For users in the European Union (EU) or California (USA), the Company complies with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). You have the right to request access to, correction, deletion, or restriction of your personal data in accordance with applicable laws.

3.3 Data Sharing: The Company does not sell or share personal data with third parties except when necessary to provide the Services or when required by law. Data may be shared with vendors, contractors, or service providers, but only under strict confidentiality and compliance with relevant data protection laws.

3.4 Security Measures: The Company employs industry-standard security measures to protect data, including encryption and access control. However, the Company does not guarantee the absolute security of your data and will not be held liable for any data breaches, unauthorized access, or loss of data.

4. AI-Specific Provisions

4.1 AI Usage & Decision-Making: The Services may include AI-powered tools to assist with RFP creation, response analysis, proposal evaluation, and scoring. By using these features, you acknowledge that AI-generated outputs are not guaranteed to be free from errors, bias, or inaccuracies, and you agree to review AI-generated content before acting upon it.

4.2 Transparency & Explainability: The Company aims to provide transparency in its AI processes. However, AI algorithms may remain proprietary, and the Company makes no guarantees regarding the explainability or transparency of all AI-driven decisions.

4.3 AI Liability Disclaimer: The Company does not assume any liability for the accuracy or compliance of AI-driven outputs. Users are responsible for verifying the information and decisions made by AI. AI-generated decisions are suggestions, not final determinations.

4.4 Bias & Ethical Considerations: The Company regularly tests AI models for fairness and bias. However, users are advised that no AI system is completely free from potential biases. The Company shall not be held liable for any discriminatory or unfair outcomes resulting from AI decisions.

5. Intellectual Property

5.1 Ownership: All intellectual property rights, including but not limited to software, content, trademarks, and data, are owned exclusively by the Company. No rights are granted to you except as expressly outlined in this Agreement.

5.2 User Content: You retain ownership of content you upload to the platform. By uploading content, you grant the Company a non-exclusive, irrevocable, royalty-free license to use, display, and process such content for the purpose of providing the Services. You represent and warrant that you have all necessary rights to the content you submit.

6. Limitation of Liability

6.1 AI Decisions: You acknowledge and agree that the Company is not liable for any direct or indirect damages arising from reliance on AI-generated decisions or actions based on such decisions.

6.2 No Guarantee of Success: The Company does not guarantee any specific outcome from the use of the Services, including but not limited to winning RFPs, contracts, or any form of business engagement.

6.3 Limitation on Liability: The Company’s maximum liability to you for any claim arising from this Agreement or the use of the Services shall not exceed the amount you paid for the Services during the 12 months prior to the claim. The Company shall not be liable for any indirect, special, incidental, or consequential damages.

6.4 Force Majeure: The Company shall not be held liable for failure to perform any obligation under this Agreement if such failure is due to circumstances beyond the Company's reasonable control, including, but not limited to, natural disasters, government actions, or technical issues.

7. Termination

7.1 Termination by User: You may terminate this Agreement at any time by closing your account. Upon termination, you will cease using the Services and destroy any content derived from the Services.

7.2 Termination by Company: The Company reserves the right to suspend or terminate your access to the Services at any time without notice, for any reason, including violation of the terms of this Agreement. The Company shall not be liable for any losses resulting from termination.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, employees, and agents from any third-party claims, damages, or liabilities arising out of (i) your use of the Services, (ii) violation of this Agreement, (iii) breach of any laws, or (iv) infringement of intellectual property rights.

9. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of [Insert State], USA. Any disputes shall be resolved through binding arbitration in [Insert Location]. By accepting this Agreement, you waive any right to a trial by jury and agree to settle disputes in a manner consistent with this provision.

10. Miscellaneous

10.1 Entire Agreement: This Agreement constitutes the complete and exclusive agreement between the parties regarding the use of the Services and supersedes all previous agreements or understandings.

10.2 Amendments: The Company reserves the right to modify or update this Agreement at any time. Users will be notified of material changes, and continued use of the Services after such changes constitutes acceptance of the updated terms.

10.3 Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remainder of the Agreement will remain in full force and effect.

By using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.